Tuesday, February 28, 2012

Tech Support

I had to call Dell Technical Support today because my laptop charger has been giving me grief. Sometimes it works, but mostly it doesn't, so I can use my computer for 3 minutes at a time in between battery charges. When I got home from work I had a raging headache from what I know is a sinus infection, but my dr. won't write a prescription without seeing me and I can't see him for another a week. My whole entire face hurts and my teeth hurt when I walk. What this has to do with tech support? Nothing. Just talking.

But anyway, I am trying to convince Ramesh that it's just my charger and not my computer. He does not believe me and he repeats everything back to me but spells it using the ham radio alphabet. It's taking forever and I know I only have moments before Charlotte wakes up from her nap and also I really need to pee.
"So that's Echo Mike India Lima Yankee dot Romeo India November Golf November Alpha Lima Delta Alpha at gmail dot com?"
"I guess...."
So we ran a teensy diagnostic test which didn't prove anything, and now he tells me I need to send in my laptop and it will take 10-12 days before it is returned to me. All I wanted was a warranty replacement battery charger because the manufacturer brand is super expensive. I know I can get one on ebay for 1/4 of the price, but free is free. But now it's not. Now it's 10-12 days. He tells me that I may want to go get a glass of water (?) because it's going to take several minutes while he gets my dispatch number and whathaveyou. He tells me that I am going to on speaker phone so he can hear me, but I will not be able to hear him.
I still really have to go to the bathroom.
I also put him on speaker and think about muting it so maybe I can haul ass to the ladies. It's only been about 4 minutes and he said it could be up to 10, so  take my opportunity. I kind of laugh to myself because being in customer service, I've taken calls knowing that the person on the other end of the line is using the bathroom. It's totally weird, but most of the time the people I speak to are either elderly or sick, so I give them the benefit of the doubt and just sorta laugh when I can hear them tinkle...or more.
So I go for it. Ahh....sweet relief...."IMILY? THANK YOU FOR HOLDING"
I take 1 minute out of my day to pee and if it's not my child interrupting, it's Ramesh.

Did you know it was going to head in this direction when you began reading this post?

No comments:

Post a Comment